top of page

CUSTOMER CARE

 

Have any questions or concerns ? We at Lade's Enterprise are always ready to help! Call us at +1(214) 791-2112 or send us an email at:  omolade@ladesenterprise.com

Thanks for submitting. Lade's Enterprise will reach you shortly!

FAQ

SHIPPING
How do I track my order?
 

If your trying to manage all of your packages using emails, you may end up with links that don't work. Not to mention, entering in your tracking numbers at different websites can stress you out, especially if you forgot which shipper you used. We solved this issue by allowing you to enter your tracking number and get your results in real–time. Don’t know which shipping company has your package? No worries. We offer smart auto–detect technology that will quickly determine the shipper based on the tracking number..

What are the shipping rates?
 

To determine the applicable shipping rate for items in your Cart: 

  1. Select Proceed to Checkout.

  2. Select or add your shipping address.

  3. Select a shipping speed and select Continue.

  4. Select a payment method and select Continue.

 

Lade's Enterprise lists your the total shipping & handling cost under Order Summary.

How do I return an item?
 

Due to COVID, we want our valued Customer to take their time and decide that they wanted the item before ordering them. Item purchased at this time may not be returnable

 

For more information about returns, please review our Standard Return Policy.


International customers, see our International Returns page to learn more.

What do you note on delivery?
 

Express shipping will be 1 to 3 days delay.

  1. Express Shipping is not available for P.O. Boxes and APO/FPO addresses.

  2. Shipping Time does not include a 1-3 day processing period required to process your order from the date your order is placed.

  3. We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.

  4. Should your package not arrive within 21 days after you have placed your order, you must contact Customer Support within 180 days after your order was placed.

bottom of page